At Kevin Active, we want you to be completely satisfied with your purchase. If you receive a product that is damaged, defective, or not as described, we’re here to help. Please review our refund and return policy below.

Return Eligibility

You can request a return within 7 days of receiving your order if:

• The product is damaged or defective.
• The product does not match the description or the item you ordered.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on certain items, such as:

• Used sportswear or indoor exercise equipment that has been opened and used.

How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact Us: Reach out to our customer service team at [email protected] within 7 days of delivery. Please include your order number and a description of the issue.

2. Return Confirmation: Our team will review your request and provide you with instructions on how to return the item.

Refund Process

Once we receive your returned item and confirm its condition, we will process your refund. Please note that:

• Refunds will be issued in the form of cash at the time of return.
• Processing time for refunds may take up to 14 days after we receive the item.

Shipping Costs

Shipping costs for returned items are the responsibility of the customer unless the return is due to an error on our part.